Shipping policy
Shipping Policy
Effective date: August 21, 2026
AltaVida Nutrition works to process and deliver each order with care. This Shipping Policy explains how shipping for orders placed through AltaVida Nutrition is handled.
Processing and delivery estimates
Orders are generally processed within 3–7 business days after payment authorization. Processing time is separate from carrier transit time. After dispatch, standard delivery is typically estimated at 3–5 business days, depending on destination and carrier operations. Business days are Monday through Friday and exclude U.S. federal holidays.
During product launches, promotions, holidays, severe weather, or other high-volume periods, processing or transit may take longer. Estimated delivery dates are estimates only and are not guaranteed.
Shipping charges
Free standard shipping is available on orders of $5 or more. Eligibility is determined from the merchandise subtotal after discounts and before taxes, unless a different promotion is expressly stated at checkout. Shipping options and any applicable charge for orders that do not meet the threshold are shown at checkout before purchase.
Order confirmation and tracking
After an order is placed, AltaVida Nutrition sends an order confirmation to the email address provided at checkout. When tracking is available, a shipping confirmation is sent after the order ships. Carrier scans may take up to 48 hours after shipment to appear.
Address accuracy and delivery issues
Customers are responsible for providing a complete and accurate shipping address at checkout. If an address change is needed, contact us immediately with the order number. We will try to assist before fulfillment begins, but changes cannot be guaranteed once an order has entered processing or been transferred to a carrier.
If an order arrives damaged, incomplete, or incorrect, please contact us promptly and include the order number and clear photographs of the product, shipping box, packing materials, and shipping label when available. Do not discard the product or packaging until we provide instructions. We will review the issue and, where appropriate, provide a replacement, refund, or another appropriate resolution.