Refund policy
Effective date: August 21, 2026
AltaVida Nutrition accepts eligible return requests made within 30 calendar days after delivery.
Eligibility
To be eligible for a return, a product must be unopened, sealed, unused, and in its original packaging, with proof of purchase. Because supplements are ingestible products, we cannot accept returns of products that have been opened, unsealed, used, or altered, except where the order was damaged or incorrect.
Starting a return
To request a return, email altavidasupport@gmail.com with your order number, the item you wish to return, and the reason for the request. Please do not send an item back before you receive return instructions; items sent without authorization may not be accepted.
Return shipping
AltaVida Nutrition provides return shipping at no cost only when an order arrives damaged or contains an incorrect item. For other eligible returns, the customer is responsible for return-shipping costs. Return instructions are provided after the request is reviewed and approved.
Damaged or incorrect orders
Please inspect your order promptly after delivery. If an item is damaged, defective, or incorrect, contact altavidasupport@gmail.com as soon as possible with your order number and clear photographs of the item, shipping box, packing materials, and shipping label when available. We will review the issue and provide an appropriate resolution.
Refunds
Once an authorized return is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Financial institutions may require additional time to post the credit.
Support
Contact Information
AltaVida Nutrition LLC
Support: altavidasupport@gmail.com
Mailing address: 11481 South Willow Walk Drive, South Jordan, Utah 84009